Refund policy
Return & Exchange Policy
At ReBuy Apparel, we take pride in delivering high-quality custom apparel and products. Because many of our items are made specifically for you, our return policy is slightly different from standard retail.
Custom & Personalized Items
All personalized and custom-decorated items are final sale and cannot be returned or exchanged unless there is an error or defect on our part.
If your order has an issue caused by us—such as:
- Incorrect item, size, or color
- Printing, embroidery, or decoration errors
- Defective or damaged product
We will gladly replace or remake the item at no cost to you.
To request a replacement, please contact us within 7 days of receiving your order with:
- Your order number
- A description of the issue
- Clear photos showing the problem
Non-Custom (Blank) Items
Non-decorated, non-custom items may be returned or exchanged if:
- The item is unused, unwashed, and in original condition
- Return is requested within 14 days of delivery
Customers are responsible for return shipping unless the item is defective or incorrect.
Sizing Responsibility
Because all custom items are made to order:
- Customers are responsible for selecting correct sizes
- We strongly recommend reviewing sizing charts before ordering
We are not able to accept returns or exchanges for incorrect sizing unless the mistake was made by ReBuy Apparel.
Order Approval
By approving your order (including proofs, mockups, or order details), you acknowledge that:
- All details are correct
- The order will be produced as approved
ReBuy Apparel is not responsible for errors that were approved prior to production.
How to Start a Return or Issue
Please contact us at:
orders@rebuyapparel.com
Include your order number and details of the request, and our team will take care of you.
Our Commitment
We stand behind our work. If we make a mistake, we will make it right—quickly and at no cost to you.